How does a house clearance work?

We will clear everything that's left in the property after you have taken anything you require. We leave you with nothing to clear, leaving you worry-free.

I've been told I need to have my carpets removed as well, can you do this?

Yes, we often carry out clearances where we are required to take up and dispose of carpets and underlay. We also clear curtains/blinds and take down curtain poles and fittings as well.

I have a couple of sofas and 8 bags of rubbish I can't fit in my bin, how much will this cost?

This isn't the type of work we carry out. We only carry out house clearances that have contents throughout the property.

Do house clearances take everything from the property?

Yes, we will remove everything from the property. If we are pricing to clear your property, we will also price to clear any garages/sheds/gardens that you also require clearing.

Do you have a waste carriers license?

Yes, Anglia House Clearance works with Reflections House Clearance who legally dispose of all waste at a skip recycling centre where zero percent goes to landfill. We have an upper tier waste carriers license to do this.

How long does a clearance take and do I need to be there?

Each job varies depending on the size of the property/volume of contents/distance to the vehicles to load. A clearance can take between half a day and up to 3 or 4 days.

Do you have skips delivered?

No, we take absolutely everything away in our vans so there will never be a skip on site.

How much does a house clearance cost?

We work out the labour costs as well as the disposal costs of all waste/unusable items and then take into account anything you have that has a value. We then provide you with a free fixed quote.

Can you give me a quote over the phone?

We don't usually give a quote over the phone. We prefer to come and meet you at the property that needs clearing at a time that's convenient for you. We can then have a walk around with you to establish what needs clearing. We will then verbally give you a free fixed quote, which we will also email you the quote on the same day.

Do we need to be at the property whilst the clearance is taking place?

No. Often I will meet the customer at the start of the job to get the keys (sometimes there will be a key safe or a neighbour will have a key for us) and then meet the customer at the end of the job to have a walk around with them to show that everything has been cleared.

Anglia House Clearance Privacy Policy

Our contact details

Name: Mr Jonny Baker
Address: 5A White Villas Silfield Road Wymondham, NR18 9AT
Phone Number: 01603 531775
E-mail: jonny@angliahouseclearance.com

The type of personal information we collect

We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details).Telephone numbers Email addresses.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To supply you with a written and formal quotation
To supply you with a written and formal Invoice
We also receive personal information indirectly, from the following sources in the following scenarios:
- Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
  (a) Your consent. You are able to remove your consent at any time. You can do this by contacting ANGLIA HOUSE CLEARANCE. 5A WHITE VILLAS SILIFIELD ROAD, WYMONDHAM, NR18 9AT. 01603 531775
  (b) We have a contractual obligation.
- We collect your information directly from you, the client. This is done via email, WhatsApp, Text message, Telephone or face to face.

It is also stored in our diary for reference to location and emergency situations (e.g. emergency services) and to complete legally required Risk assessments and method statements where your address details, client name and contact details are required.

How we store your personal information

Your information is securely stored at ANGLIA HOUSE CLEARANCE. 5A WHITE VILLAS SILIFIELD ROAD, WYMONDHAM, NR18 9AT. 01603 531775

We keep your contact details for 5 years due to the nature of the length of ongoing works. We will then dispose your information by removing your data via periodic deletion using the built-in system provided by the applications developer.

In instances that this is not possible, such as our diary, we delete the entire calendar on a four-year rotation basis.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at jonny@angliahouseclearance.com 01603 531775 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at ANGLIA HOUSE CLEARANCE. 5A WHITE VILLAS SILIFIELD ROAD, WYMONDHAM, NR18 9AT. 01603 531775

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113ICO website: https://www.ico.org.uk